Get in Touch

We'd love to hear from you. Whether you have a question, need technical support, want a demo, or have a business inquiry, our team is here to help.

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Email Support

support@bugsnap.com

Response within 24 hours

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Sales

sales@bugsnap.com

Enterprise enquiries

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Technical Support

support@bugsnap.com

Priority support for customers

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Office

548 Market St, San Francisco, CA 94104

Mon–Fri, 9am–6pm PT

Send us a message

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Frequently asked contact questions

How quickly do you respond?

We reply to most inquiries within 24 hours on business days. Customers on Pro and Enterprise plans get prioritized support.

How do I report a bug?

Click Report a Bug at the top (or pick Bug Report as the department in the form above). Existing customers can also report bugs from inside their workspace with one click.

How do I request a demo?

Choose Sales as the department and mention "demo" in your subject — our team will schedule a walkthrough tailored to your workflow.

How do I upgrade my plan?

You can upgrade any time from Settings → Billing in your workspace. For Enterprise pricing or invoicing, contact our Sales team above.

Other ways we can help

Pick whatever’s fastest for you.

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Live Chat

Chat with support during business hours.

Start a chat →
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Email Support

Reach us any time at support@bugsnap.com.

Email us →
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Documentation

Guides for setup, API and integrations.

Browse docs →
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Bug Reporting

Report an issue to our team, or straight from your workspace.

Report a bug →
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Feature Request

Tell us what would make BugSnap better.

Suggest a feature →

Visit our office

548 Market St, San Francisco, CA 94104

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